PROFESSIONAL EXPERIENCE
SENIOR ANALYST - STATUTORY RECORDS AND INFORMATION MANAGEMENT (March 2015 - Present)
Corporate Business Information and Analytics, Workplace Safety & Insurance Board (WSIB), Toronto, Ontario
- delivering presentations/information sessions to WSIB management, internal stakeholders and other audiences as needed
- developing awareness content and communications for delivery via intranet, web-based collaboration tools and other internal marketing channels
- partnering with other areas of the Corporate Business Information & Analytics Division and across the WSIB (e.g., Corporate RIM Team, Privacy, Business Technology Services) in order to help integrate Statutory Records Management requirements into systems and practices
- establishing and maintaining relationships with external organizations (e.g., Archives of Ontario, professional associations)
MEDIA LIBRARIAN - CONTENT MANAGEMENT and RADIO ARCHIVES (October 2013—March 2015)
CBC Libraries + Archives, CBC/Radio Canada, Toronto, Ontario
REFERENCE SPECIALIST ( September 2011—May 2014)
Dorothy H. Hoover Library, Ontario College of Art and Design, Toronto, Ontario
LEARNING ZONE TECHNICIAN (October 2010—May 2011)
Learning Zone, Ontario College of Art and Design, Toronto, Ontario
TECHNICAL SERVICES ASSISTANT (May 2010—May 2011)
Newnham Campus Library, Seneca College, Toronto, Ontario
GRADUATE ASSISTANT (2008—2009)
York University, Graduate English Department, Toronto, Ontario
UNDERGRADUATE RESEARCH ASSISTANT (2007—2008)
University of Toronto Mississauga, English Department, Mississauga, Ontario
Corporate Business Information and Analytics, Workplace Safety & Insurance Board (WSIB), Toronto, Ontario
- Assists in the development, implementation, evaluation and maintenance of a records and information management program applicable to claims and accounts records ('Statutory Records Management') to enable the WSIB to manage its statutory records holdings in a cost effective and coordinated manner throughout their life cycle with due regard for information security, organizational accountability, program/service delivery, legislation, economy and efficiency.
- Conducts research on statutes, regulations and industry standards in order to support the development and updating of statutory records and information governance program.
- Oversees the development and maintenance of governance artefacts, such as policies, records schedules, standards, procedures and guides, as well as the application of information life cycle controls to business practices and processes, such as records capture, storage, retrieval and disposition.
- Liaises and works with client groups to gather and analyze data in support of statutory records management business cases, project proposals, and system requirements gathering.
- Facilitates client group meetings to obtain input into the development and evaluation of policies, standards and practices and collaborate toward consensual solutions and outputs.
- Promotes the guiding principles of Records Management and drive related initiatives through regular engagement and with internal stakeholders including:
- delivering presentations/information sessions to WSIB management, internal stakeholders and other audiences as needed
- developing awareness content and communications for delivery via intranet, web-based collaboration tools and other internal marketing channels
- partnering with other areas of the Corporate Business Information & Analytics Division and across the WSIB (e.g., Corporate RIM Team, Privacy, Business Technology Services) in order to help integrate Statutory Records Management requirements into systems and practices
- establishing and maintaining relationships with external organizations (e.g., Archives of Ontario, professional associations)
- Develops quality control and change management standards and processes for all aspects of the Statutory Records Management program.
- Monitors, reviews and evaluates the effectiveness of Statutory Management program controls and their application in different WSIB business settings, to ensure the effectiveness of the Statutory Records Management. Identify/mitigate risks and recommend solutions to enhance service offerings.
- Created a Knowledge Management portal to serve as a onboarding resource for new Business Analysts, as well as function as a repository for training materials, policies, and processes.
MEDIA LIBRARIAN - CONTENT MANAGEMENT and RADIO ARCHIVES (October 2013—March 2015)
CBC Libraries + Archives, CBC/Radio Canada, Toronto, Ontario
- Managed current daily Regional Radio broadcasts and Network programming using various integrated software applications, and creates and uploads catalogued records into CBC’s Content Management system
- Implemented strategic judgement regarding the classification of radio records, creates synopses, and assigns descriptive metadata
- Performed conceptual analysis of radio segments and translates to subject headings using the CBC thesaurus to comply with CBC cataloguing standards
- Gained extensive knowledge of taxonomies and contributed to the expansion of department vocabulary resources
- Catalogued legacy content featuring First Nations oral histories from Iqaluit in Inuktitut for preservation purposes
- Created summaries and shot-lists for stock shot material, and catalogues National News Networks content to aid program production personnel
- Performed research to ensure accurate and complete catalogue records
- Coordinated data exchange between multiple databases and information systems
- Digitizing the Toronto Classical CD Collection using VMLRipper for online access via the Virtual Music Library
- Controlled project workflow and contribute recommendations for continuous improvement
- Social Committee Member, involved in brainstorming and organizing various fundraising initiatives, planning social events for staff, conducting tours of CBC Libraries+Archives for professional associations and student groups
REFERENCE SPECIALIST ( September 2011—May 2014)
Dorothy H. Hoover Library, Ontario College of Art and Design, Toronto, Ontario
- Provision of reference services to university students, staff, and faculty; implemented personal knowledge of contemporary art and design in the assistance of students' research and creative ideation via individual and group information literacy instruction
- Provision of virtual reference to 13 Ontario Universities via Scholars Portal's Ask a Librarian chat interface
- Facilitated students' use of print and electronic resources in the humanities and social sciences and providing instruction on their use
- Creator and contributor to social networking initiatives (Facebook and blog)
- Project lead on creating OCAD University’s Rare Book Collection LibGuide to promote library’s rare books to students and faculty
- Training and supervising student monitors; contributor to Reference Intern Training wiki
- Performed basic circulation using Horizon's circulation module (SirsiDynix)
- Supervised and trained library student monitors on job responsibilities, and University Policies and Safety Protocols; contributed to online Reference Intern Training resource
LEARNING ZONE TECHNICIAN (October 2010—May 2011)
Learning Zone, Ontario College of Art and Design, Toronto, Ontario
- Conducted reference interviews, managed and catalogued LZ Zine Collection, and maintained LZ Staff Training wiki and blog
- Organized and participated in orientations, created promotional materials, assisted with programming, and liaised with students, staff, and faculty using the space
- Provided one-on-one information literacy instruction and troubleshot software applications
- Supervised student monitors and supported general maintenance and security of equipment and facility
TECHNICAL SERVICES ASSISTANT (May 2010—May 2011)
Newnham Campus Library, Seneca College, Toronto, Ontario
- Coordinated campus-wide records management consistency project, using Library of Congress authorities to ensure accuracy of metadata and cataloguing standards in Voyager’s Acquisition and Cataloguing modules
- Managed, received and verified shipments from multiple vendors
- Processed library materials for distribution to four satellite campuses
GRADUATE ASSISTANT (2008—2009)
York University, Graduate English Department, Toronto, Ontario
- Transcribed various media (audio recordings, PDF files, and print manuscripts in both French and English) into Word documents; created online bibliographical databases using RefWorks
- Edited and proofread copies of original work written by professors
- Assisted Graduate English Department found an interdisciplinary academic journal, Pivot: A Journal of Interdisciplinary Studies and Thought; volunteered as a copy-editor and peer reviewer
UNDERGRADUATE RESEARCH ASSISTANT (2007—2008)
University of Toronto Mississauga, English Department, Mississauga, Ontario
- Conducted research, prepared literature reviews and abstracts, and created subject bibliographies on exile in literature tailored towards offering a new Graduate course
- Compiled data into Excel documents, and created supporting documentation to describe the scope of the current project to support the future expansion of the research initiative